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Direct Diabetic Supply
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Frequently Asked Questions
I am a seasonal visitor and have to have my diabetes testing strips sent to me at both addresses. Is that a problem?

Not at all! We will contact you directly by phone one week prior to shipment to verify your address. We will ship directly to your home(s) anywhere in the USA!

I want to change over to getting my supplies through the mail, but I already have a meter. Can I keep this one?

Yes; however, at any time you may upgrade to any brand name meter at no cost to you.

I have a very hard time with those numeric menus when I have to call a service company. What is your office like?

A customer service representative will answer the phone from 7:30 am to 4:30 pm MST. If you call after hours and leave a message, your call will be returned promptly the next business day.

I just changed doctors and now I need a new prescription. What do I do?

You can simply provide us with the doctor’s information and we will contact the office for a new prescription.

How do I know if my insurance covers the cost of the testing supplies?

We will verify your coverage and benefits with your insurance plan. We will then contact you with a clear explanation before shipping your supplies.

Are these supplies free?

We will verify with Medicare, supplemental or private insurance plans and notify you if there will be any cost to you.

Call Today- We are here to help! 1-888-880-8378 or in Arizona (480) 998-5551
email: greg@directdiabetes.com

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